Shipping policy
Last updated: 14 November 2026
DENVO is operated by DENVO GOODS PTY LTD (ABN 94 704 136 854).
DELIVERY AREA
We currently ship to addresses within Australia only.
DELIVERY COST
Standard delivery is free for all orders within Australia. No minimum order value is required.
ORDER PROCESSING
We prepare orders for dispatch after payment has been confirmed. If an availability issue or processing delay affects your order, we will contact you using the details provided at checkout.
DELIVERY TIME
Standard delivery is estimated to take 3–5 business days after dispatch.
This delivery estimate does not include the time needed to prepare your order before dispatch. Business days are Monday to Friday, excluding applicable public holidays.
Delivery to regional or remote locations may take longer. Public holidays, severe weather and carrier disruptions may also affect delivery times.
These are estimates rather than guaranteed delivery dates. If your order is delayed beyond the expected timeframe, please contact us for assistance.
DISPATCH AND TRACKING
We will send a dispatch notification to the email address provided with your order. Where tracking is available, the notification will include tracking details.
DISPATCH ADDRESS
DENVO GOODS PTY LTD
11 Dando Street
Macgregor QLD 4109
Australia
DELIVERY DETAILS
Please check that your delivery address and contact details are correct before completing checkout.
If you need to correct an address, email chuck@denvogoods.com as soon as possible. We will try to update it before dispatch, but changes may not be possible once the parcel is in transit.
If a delivery cannot be completed or a parcel is returned to us, we will contact you to discuss the available options and agree any applicable arrangements before proceeding.
LOST, DAMAGED OR INCORRECT DELIVERIES
If your parcel is missing, arrives damaged or contains the wrong item, contact chuck@denvogoods.com with your order number and details of the issue.
We will investigate with the carrier where necessary and arrange an appropriate resolution. Please retain damaged items and packaging where reasonably possible to assist the investigation.
Nothing in this policy limits your rights under the Australian Consumer Law.
CONTACT
Email: chuck@denvogoods.com
Website: https://denvogoods.com