Privacy policy
Last updated: 14 November 2026
DENVO GOODS PTY LTD (ABN 94 704 136 854), trading as DENVO, operates denvogoods.com. This policy explains how we handle personal information when you visit our website, place an order or contact us.
INFORMATION WE COLLECT
Depending on how you interact with us, we collect:
• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order information, including purchased items, payment status, transaction references, delivery details and return requests.
• Information you provide in enquiries, reviews or other communications.
• Technical and usage information, such as your IP address, browser, device information and interactions with our website, through cookies and similar technologies.
We collect information directly from you, automatically through our website, and from service providers involved in processing payments, operating the store and delivering orders.
Payment information is handled through the payment services available at checkout. We receive transaction information needed to process and support your purchase.
HOW WE USE INFORMATION
We use personal information to:
• Process payments, fulfil orders and arrange delivery.
• Provide customer support and manage returns and refunds.
• Send order updates and respond to enquiries.
• Protect the store against fraud, misuse and security threats.
• Maintain records and meet legal obligations.
• Understand and improve our website and services.
• Send marketing communications where you have consented or where otherwise permitted by law.
You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. Essential order and service communications may still be sent.
WHO WE SHARE INFORMATION WITH
We share information where reasonably necessary with Shopify, payment providers, delivery services, technology and support providers, and professional advisers.
We may also disclose information where required or authorised by law, or where reasonably necessary to address fraud, security concerns or legal claims.
SHOPIFY AND OVERSEAS PROCESSING
Our store is hosted on Shopify. Shopify processes information to operate the platform and may also process certain information for its own purposes as described in its privacy policies.
Our use of Shopify may involve information being processed in Singapore, Canada, the United States and other countries where Shopify and its service providers operate.
For more information, visit:
https://www.shopify.com/legal/privacy
https://www.shopify.com/legal/privacy/consumers
COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security and remembering preferences. Depending on the features in use, these technologies may also support analytics or marketing.
You can manage cookies through your browser and any privacy controls provided on the website. Where consent is required, we will seek it. Disabling some cookies may affect website functionality.
SECURITY AND RETENTION
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, alteration or disclosure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute resolution and recordkeeping requirements. We then take reasonable steps to delete or de-identify information that is no longer required.
YOUR REQUESTS AND COMPLAINTS
You may contact us to request access to or correction of your personal information, withdraw marketing consent, or request deletion where applicable. We may need to verify your identity before acting on a request.
If you have a privacy concern, email chuck@denvogoods.com with sufficient details for us to investigate. We aim to respond within 30 days and will let you know if additional time is needed.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner where it has jurisdiction:
https://www.oaic.gov.au/privacy/privacy-complaints
POLICY UPDATES
We may update this policy to reflect changes in our operations or applicable requirements. The current version will be published on our website with its updated date.
CONTACT
Privacy enquiries:
chuck@denvogoods.com
DENVO GOODS PTY LTD
11 Dando Street
Macgregor QLD 4109
Australia