Refund policy
Last updated: 14 November 2026
DENVO is operated by DENVO GOODS PTY LTD (ABN 94 704 136 854). This policy applies to purchases from denvogoods.com.
CHANGE-OF-MIND RETURNS
We offer change-of-mind returns requested within 30 days of delivery.
To qualify, items must be unused, complete with their accessories, and returned in their original packaging in a condition suitable for resale. Please provide your order number or other reasonable proof of purchase.
Email chuck@denvogoods.com to request a return and receive return instructions. Please send the item within 14 days after we provide those instructions.
You are responsible for return postage for a change-of-mind return. We recommend a tracked service and keeping your postage receipt. We do not charge a restocking fee or deduct the cost of the original free standard delivery.
These conditions apply only to change-of-mind returns.
FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED ITEMS
If an item arrives damaged, is incorrect, does not match its description, or develops a fault, contact chuck@denvogoods.com with your order details and a description of the problem. Photographs can help us assess the issue, but we may also arrange an inspection.
Please stop using any item that may be unsafe.
Your rights under the Australian Consumer Law are not limited to our 30-day change-of-mind period. Original packaging is not required to exercise those rights.
For a major failure, you may choose a refund or replacement. For a minor problem, we may arrange a repair within a reasonable time. Further remedies may be available if the problem cannot be remedied within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage.
Where we confirm a fault or an error on our part, we will arrange return postage or reimburse reasonable return shipping costs.
REFUNDS AND EXCHANGES
We will assess returned items promptly and explain the outcome. Approved refunds will be issued to the original payment method within 10 business days, unless another method is agreed with you. Your payment provider may take additional time to display the refund.
We will not require you to accept store credit instead of a refund to which you are legally entitled.
For a change-of-mind exchange, please contact us first to check availability and arrange the return.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. We will try to assist before dispatch. Once dispatched, the relevant return process will apply. This does not affect your statutory rights.
RETURN ADDRESS
DENVO GOODS PTY LTD
11 Dando Street
Macgregor QLD 4109
Australia
Please contact chuck@denvogoods.com before posting a return so that we can identify your order and arrange the appropriate process. This request does not restrict your rights under the Australian Consumer Law.